Support Center

We are here to help with KneeDrive

Contact the Support Team

Email alec@posearcade.com for technical support, account questions, billing assistance, or feature requests. Messages are reviewed Monday through Friday, 9am to 6pm Pacific Time.

Include the email tied to your KneeDrive account, your device model and iOS version, and any relevant screenshots or screen recordings so issues can be reproduced faster.

Troubleshooting Checklist

Confirm camera and photo-library permissions are enabled for KneeDrive in iOS Settings.
Make sure the treadmill capture has stable framing and enough light for pose tracking to follow the runner cleanly.
Restart KneeDrive after installing updates so the newest processing and model changes are loaded.
If a run processes poorly, try a shorter clip, clearer side view, or import the video again from Photos.

Manage Subscriptions

KneeDrive premium access is billed through the App Store using your Apple ID. You can manage or cancel subscriptions from your Apple account settings on the device.

Privacy and Data Requests

To request a copy of your data or ask that we delete your account, email alec@posearcade.com with the subject line "KneeDrive Data Request".

Review our Privacy Policy and Terms of Use for more detail.

Product Feedback

KneeDrive is still evolving. If you have ideas for the website or the app experience, email alec@posearcade.com with the subject line "KneeDrive Feedback".